Instructor Plans / Course Descriptions
Computer Information Systems & Multimedia
ITSC 2339 H1 - Personal Computer Help Desk
Attached file: ITSC_2339_H1.pdf, 770.78 Kb Download
Covers diagnosis and solution of user hardware and software related problems with on-the-job projects in either a Help Desk Lab or short-term assignments for local businesses.
Students will establish rapport with users in problem-solving situations, analyze user problems and lead them through solutions, maintain problem logs, and formulate problem-solving methodologies.
This is a Capstone course that will integrate skills and knowledge from previous courses.
This course should be taken in the last two semesters before graduation.
Semester Hours 3 (2 lec/2 lab).
Instructor:
Jan or JD Robertson | View Curriculum Vitae Email |