Quick Reference Guide

Place Outgoing Call

There are five options for placing a call:

• Lift the HANDSET and dial the number. OR
• Press a LINE button and dial the number. OR
• Press the SPEAKER button and dial the number. OR
• Press the NEWCALL soft key and dial the number. OR
• Press the HEADSET button and dial the number.
• For Internal Campus Calling: Dial the four digit extension number.
• For External/Off Campus Calling: Dial 9 + number.
• For Long Distance: Dial 9 + 1 + area code + number, WAIT FOR TONE, enter 6-digit long distance code, followed by the # key
• Emergency: Dial 9 + 911 or On Campus 8911

Answer Incoming Call

There are four options for answering a call:

• Lift the Handset. OR
• Press the Answer soft key. OR
• Press the Speaker button. OR
• Press the Headset button.

Place Call On Hold

• While on call
• Press HOLD soft button
• Hang up or connect to another call
• To return to the call, press the RESUME soft key.

Second Call Ring In

• Press the ANSWER Soft Key
• Placing Caller 1 on HOLD, OR
• Press END CALL soft button
• Press the ANSWER Soft Key

Retrieve Held Call

• Press RESUME or LINE button
• You can highlight the call you want pick up with scroll bar and then press Resume

Set-Up Voice Mail

There are 5 steps to initializing your Mailbox:

• Access the Voice Mail system
• Record your Name
• Record your Greeting
• Change your Password
• Choose to be listed in the Directory.

Retrieve Voice Mail

• Hit the MESSAGE button.
• Press # Enter your PASSWORD
• Press 1 to listen to New Messages
• Press 3 to Review Old Messages

Remote Voice Mail

• From On campus: Press the star (*) key
• From Off campus: Dial your number OR the main number
• Press (*) when you hear the greeting
• Enter your ID number (your mailbox number)
• Press the (#) key
• Enter your Password, press (#)
• Press (#)

Transfer To Voice Mail

• Press the TRANSFER soft button
• Dial (*)
• Dial desired Extension Number
• soft button again
• Hang up

Idivert

• By pressing hr IDivert softkey you will send incoming calls to your VoiceMail.

Messages

Automatically dials the voicemail system.

• Press the Messages button.
• You hear, "Enter your password, followed by pound." You will then be greeted by the voicemail main menu.

Call Park

• Press the MORE soft key until you see the PARK key.
• Press the PARK soft key to park the call. The LCD displays the number where the call is parked.
• Make a note of the Call Park number that is displayed and hang up.
• To retrieve the parked call, go to any phone on the system and dial the Call Park number.

Transfer To Extension

• While on call
• Press TRANSFER Soft button
• Enter EXTENSION NUMBER
• Press TRANSFER

Call Forward

• Press the CFwdALL soft button
• Dial extension number to where you want your calls directed.

Turn Off Call Forward

• Press the CFwdALL soft button
• You will hear 2 beeps
• Call Forward has been turned off

Conference

• Connect to first party
• Press MORE soft button
• Press CONFRN
• Enter the next number
• Internal, Extension # or Outside, 9 + number
• Press CONFERENCE button
• Conference will be in place

Directories

• Press the DIRECTORIES button
• Choose the directory of choice
• Use the scroll bar to select
• To call this number choose
• EDIT and add a “9” to the beginning
• Press the DIAL soft button

Ring Type

• Press SETTINGS Button
• Use the scroll bar to select RING TYPE
• Select DEFAULT RING
• Use scroll bar to select default ring type
• Press Play to sample ring tone
• Press Ok soft key to apply.

Screen Contrast

• Press SETTINGS Button
• Use the scroll bar to select CONTRAST
• Use Up and Down soft key to select
• Press Ok soft key to apply

Information Button

• Press desired Soft Button
• Read display

Call Join

• Highlight the call on hold with your Navigation Button
• Press your Join Softkey

Questions

• If you have any questions or need assistance, please call the HELP DESK at 8077